The patient or legal guardian is ultimately responsible for costs incurred for care. Once the appropriate forms are completed, Gonzales Healthcare Systems will make every effort to collect from your insurance companies or government agencies. It is your responsibility to contact insurance companies to ensure prompt payment.Every time you come to the hospital a new account number is generated. Some physician offices send their lab work and/or specimens to our lab to be processed for results, and when this is done, a new account number is generated.
Not necessarily. The bill you receive from Gonzales Healthcare Systems covers only the cost of tests performed and the use of hospital equipment and supplies. You may be billed from the Emergency Room Physician, Radiology Group, Pathology Group and Reference Laboratory. Below you will see contact information for each.
ER Physician Billing – Concord Medical Group – Phone: 888-264-0330
Radiology Billing Group – Radiology Partners – Phone: 713-461-3573
Pathology Billing Group – Regional Pathology Associates – Phone: 877-259-3177
Reference Laboratory – Regional Medical Lab dba Your Health Lab – Phone: 361-575-4855
Contact your insurance company first to find out why they rejected it. If our billing office needs to resubmit the bill or send more information, please call the Business Office at (830) 672-7581.Generally statements are not generated until all of your insurance companies have responded or made payments. If you have not received an explanation of benefits from your insurance company within 28 days please contact them for the status on your claim.
4 statements or 120 days from the date of last payment. If no payment is made on your account, it will be turned over to our collection agency.
Credit Systems International
PO Box 1088
Arlington TX 76004
Phone: 800-316-8064
Pay your bill online: www.paycsitoday.com
Insurance information and coverage changes so frequently that this is one way we can ensure we always have your current information.For patients with insurance, payment is due within 28 days. If your insurance company fails to pay within this time period or denies your claim, we will consider this balance due from you. Uninsured patients must pay for care when it is rendered. If you need assistance with payment arrangements, contact our Patient Account Representatives at (830) 672-7581.
Our billing office does bill to your secondary insurance company provided they were given secondary insurance information at the time of your service. Please give your secondary insurance a chance to pay after your primary insurance has paid before you call the business office. Generally the secondary insurance will pay within 4 weeks after your primary insurance pays.Call (800) 322-3380.Observation is considered a hospital outpatient service. Observation services require the use of a bed and periodic monitoring to evaluate an outpatient condition or determine the need for possible inpatient admission.
We offer a Patient Financial Assistance Program for residents of Gonzales County Hospital District. An application is required and residency and income information must be verified. Please contact Roxie Scott at 830-519-9058 for more information or see the Outpatient Registration Department Staff.
We also offer a CHEER Mammo fund to help cover the uninsured expenses for patients needing mammography services. A verification process is required for this program too. Please see the Outpatient Registration Staff for more information. CHEER mammo funds are raised each year by Gonzales High School Cheerleaders. When funds are exhausted no additional funds are available.